By LawInspectsWell, the GoFo Express itself is a legit service, but the customer experience surrounding it has been somewhat negative, and that’s why you must be asking this question. So, let’s start from the very beginning, see, GoFo Express is a package delivery service that mostly concentrates on its last-mile deliveries. In other words, they bring your parcels from the closest distribution center to your house. It is possible that while using one of these widely known online stores, like SHEIN, Temu, or other hot eCommerce platforms, you may find their company mentioned.
It is their claim to offer the deliveries that are not only fast but also secure; still, a good experience has not been shared by all the customers. Actually, several people are, at present, doubting the truthfulness of GoFo Express because of the complaints that have been filed lately and the issues related to the service.
What Are Customers Saying About GoFo Express?
If you look into reviews or online forums, you will notice that the same problems are mentioned quite frequently. There are individuals who receive a delivery alert, but when they look, there is no package waiting for them. In a few instances, it is assumed that the delivery was not made at all. Besides that, some people say that their packages have disappeared from a GoFo Express location or have been discovered in places like bushes or at the side of the fence.
The customer service area? Yeah, that’s one more issue. From what we’ve heard, the support team is so hard to reach that people almost give up trying to find a solution to their problem. Besides that, if a package isn’t delivered correctly, the company usually puts the blame on the customer by saying the address was wrong, note, even other delivery services can deliver to the same location without any problem. This sort of blame game just aggravates the feeling of anger and makes customers think that the company is deliberately evading accountability.
Scam or Just Poor Service?
Since these issues have been happening over and over again, GoFo Express is sometimes referred to as a scam by certain individuals. Some people even go as far as suggesting that the company might be taking advantage of refund policies, particularly from shops that issue refunds without returns. Through this method, it is still possible for GoFo Express to possess the item that has been labeled as lost. Although there are no certainties, the recurrence of similar grievances is what makes the matter disturbing. It’s hard to disregard the incident as mere poor service when there is an apparent trend of such kind.
Are There Any Positive Reviews?
Honestly, all people have had the same bad experiences is not true. Among the numerous complaints, there are the stories where clients had their orders delivered on time without running into any problems. In fact, some of them claim that the situation with GoFo Express was so easy and quick that it took them by surprise. But be aware that these positive comments are not so frequent, particularly if we consider the amount of negative feedback on the web.