By LawInspectsValore Books is a legit thing, so let’s get that out of the way first. And see, for those who know little to nothing about it, Valore Books is an online platform where students can purchase, rent, or get rid of their textbooks. In fact, it is a specially designed marketplace for college books. It has been operating since 2005 and is located in the United States of America. Follett, a familiar brand in the education market, which is in charge of numerous college bookstores all over the country, is the owner of the platform. Therefore, it is not an unknown or independent site but rather a subsidiary of a large company, which gives it a certain level of trustworthiness.
Why Do Students Use Valore Books?
First and foremost, most students decide to use Valore Books because of the money they can save. We all know that college books can cost a fortune, while this platform is rather the opposite, as it is frequently provides good offers for both rentals and purchases. Additionally, students are allowed to trade their used textbooks and get some cash in return.
Most of the time, the experience is seamless for a majority of users; they simply make the purchase, receive the book within the stipulated period, and if they decide to sell, they get the money that was indicated to them. When things go as planned, it really is a win-win situation.
What Are the Common Issues?
However, there are still some major concerns that lead people to question the reliability of Valore Books.
One of the major issues that sellers have pointed out is that they were expecting money after shipping their books, but then they got a notification that their books had not been delivered or that the quality was not good enough. There were situations in which absolutely no money was given, or just a small part of the promised amount was given. Though these are pretty rare.
Besides the sellers who have been facing many problems, some buyers and renters of books also had uncomfortable situations with the platform. Your order is canceled without any clarification and despite a confirmation to ship. Meanwhile, there are damaged books, and there are also people waiting for a long time. Additionally, in the event of a mishap, if you attempt to obtain assistance from the support center, numerous users assert that it is nearly impossible to receive a prompt reply.
What Are People Saying Online?
When you browse review platforms such as Trustpilot and Sitejabber, you will come across a range of comments. Besides some users who say that they had a positive experience, most of the reviews point to a set of issues with the company, in particular, difficulties with book sales and customer service problems.
In many cases, the negative feedback is largely based on the recurrence of the same factors: money not being credited to the account, lack of communication, orders being canceled, and being rejected without warning.
Should You Be Concerned?
Now let’s talk about the serious part.
Valore Books has a rating from the Better Business Bureau (BBB), but it has still been accused of hundreds of complaints. Those are the issues that you should not ignore. In addition to that, CBS News made a report after a number of students were interviewed, alleging that they did not receive any compensation for the books they had sold at Valore.